Important Mercy Parklands Updates:


Person-Centred Care

As a Ministry of Health certificated community we provide long term hospital care, palliative care, dementia, respite and interim care.

We care for, value and respect the individual needs of each resident and support residents to live meaningful and purposeful lives. Individualised programmes are in place covering every aspect of care to ensure residents wellbeing and sense of identity are proactively and positively supported.

Care Services

Long Term Hospital Care  

We have been providing long term care catering for all care needs including dementia by our highly qualified and compassionate teams. Our person centred approach focuses on physical, social, emotional, and spiritual wellbeing. We provide care that meets personal interests and needs. 

Palliative Care 

Partnering with Mercy Hospice, palliative care is available to all residents when the need arises. Our interdisciplinary approach optimises the quality of life, provides support, and mitigates suffering. Palliative care also supports family and friends. 

Our specially trained Chaplaincy and Spiritual Care Team offers support during this time, helping with practical details that may arise. Mercy Parklands also provides a No One Dies Alone service. 

Respite Care

Respite care is an option of support that helps families take a break from caregiving responsibilities.  Taking time out can help carers feel rested and re-energised. To access respite support and services talk to your local Needs Assessment Service Coordination organisation (NASC).

Dementia Care

Through our Mercy Care model (which we have developed), Mercy Parklands provides bespoke care to those residents living with dementia in a respectful, supportive, and caring small environment. Our Carers are highly experienced and trained. Our model aims to challenge views on dementia and secure environments. 

Interim Care 

Mercy Parklands has a contract with Auckland City Hospital which involves taking admissions with non-acute injuries or conditions who have identified needs that are unable to be safely and appropriately managed at home. This is a time limited rehabilitation period to enable a safe return home or return to hospital for further treatment or rehabilitation. 

Chaplaincy and Spiritual Care 

We have a four member strong Chaplaincy and Spiritual Care Team. The team is available seven days a week to address the spiritual or religious needs of residents and families. They also provide grief, loss and bereavement support to residents and families before, during and after death and coordinate a bi-yearly remembrance service.