Our Vision & Values

Our values are the framework for our professionalism, care and excellence.

Our Vision & Values

Our vision is to enhance human life through our compassion and skill as carers. Our values: care, compassion and community underpin our commitment to care. We uphold our values in everyday service to our residents, their families and our wider community.

Manaakitanga – Care

Our care begins with a warm welcome for everyone
We care by celebrating the rich traditions of Mercy through prayer, presence, passion and humour
Our care for you is personalised, protecting your dignity, choices and privacy
We care through service excellence, aiming to do all we can for our residents.

Atawhai – Compassion

We believe life is a sacred gift to be treasured
We give from our hearts to make a difference
We value getting to know you by listening to your stories
We promise to accompany you along life’s journey.

Whanaungatanga – Community

We connect within and beyond Mercy Parklands
We embrace and celebrate diversity
We aim to create a safe and enriching environment
We nurture spirituality and provide ways to express your beliefs.