Important Mercy Parklands Updates:


Our People and Our Roles

We know how important it is to have trust and confidence in your care team. Our people understand that the right attitude and approach is as important as the service they provide. Our team offer the highest standard of care, whether you need a little bit of support or a lot, for a short time or for ongoing care.

CEO – Our Chief Executive is responsible for the overall management and performance of our facility, including the culture, financial performance and care outcomes, balancing day-to-day operations while maintaining a strategic vison for long term success. Our CEO is supported by a Finance and Human Resources/Payroll Managers. 

Operations Manager & Mercy Care Lead – Drives the culture of enablement, our Mercy Care model, oversees health and safety within the organisation and leads our Admissions.

Clinical Manager & Clinical Coordinator – Leads our clinical care delivery, rosters the care staff to match the needs of our residents, respond to enquiries and requests.

Registered Nurses – Registered nurses are on site 24-hours a day seven days a week. They lead a team of healthcare assistants and oversee the nursing care delivered.

Health Care Assistant – Dedicated care staff are on site 24-hours a day, seven-days a week, providing physical and medical assistance to residents. 

Allied Health Coordinator – Takes a lead role and works in conjunction with the other members of the Allied Health Team. They help oversee falls and pressure injury prevention which is also a responsibility of every member of the Mercy Parklands team.

Occupational Therapist Focuses on promoting health and wellbeing. This includes maintenance and rehabilitation of factors which contribute to engagement in activities of daily living, self-care, productive and social tasks: wheeled mobility, communication, cognitive processing, and psychosocial needs.

Physiotherapist – Assists residents to achieve their personal, maximum level of physical function and independence through neuromuscular, cardiovascular, and musculoskeletal physiotherapy. They also consider equipment provision to aid mobility and preservation of structure and tone.

Mobility Therapist – Takes responsibility for the safe handling of residents and individualised resident handling plans which inform how staff support the resident each day when moving between surfaces and walking.

Therapy Assistants – Work under the direction of the Physiotherapist and Occupational Therapist. They help deliver individual exercise and treatment programmes which may include balance and strengthening programmes, body percussion, and seated Tai Chi.

Activities Team – Provide a variety of activity choices for residents in their households and neighbourhoods with daily opportunities to connect with each other as well as on a one-to-one basis. The team also provides additional therapeutic engagement opportunities that assist the healing and personal growth of people with identified complex emotional, intellectual, physical, or social needs. 

Chaplaincy & Spiritual Care Team – Lead the spiritual or religious needs of residents and families. They also provide grief, loss and bereavement support to residents and families before, during and after death and coordinate a remembrance service bi-yearly and other services/heritage days as required.

GP Service – We contract with two GP services to provide medical services to our facility, who also run their own GP practices. GPs are available to meet with families through an appointment system. GPs are also available afterhours if required by the Registered Nurse for consultation.