OUR CARE

Care at Mercy Parklands is available to all, whatever your race, colour or religious belief. Remaining faithful to our mission, Mercy Parklands (through our dedicated team of staff ) is focused on providing a continuum of care in a caring and compassionate environment through quality healthcare.

Our Range of Services Include:

  • 24-hour nursing/medical care – hospital, respite and palliative care
  • Both private pay beds and funded beds
  • Personalised rooms
  • Private, single rooms with toilets and hand basins
  • Occupational therapy
  • Physiotherapy department
  • Excellent and varied activities program
  • Shopping service
  • Three healthy meals a day and regular snacks, prepared by our in-house chef, meeting any special dietary needs
  • Visits from healthcare professionals including doctors, dentists and podiatrists
  • Chaplaincy & Spiritual Care
  • On-site Chapel

Residents’ Rights:

Residents have the right to:

  • Receive the appropriate quality care
  • Receive full information about their health and available treatments
  • Be treated with dignity and respect
  • Live without victimisation or discrimination
  • Personal privacy
  • Live in a safe, secure and homelike environment
  • Be treated and accepted as an individual
  • Maintain their independence
  • Maintain control over and continue to make decisions in their daily life
  • Have access to information about their rights, care and accommodation

Other Services:

  • Our experienced hairdresser works from a fully equipped hair salon.
  • Our Domestic Services Coordinator leads an experienced team who are responsible for creating three nourishing meals daily.
  • Special diets are catered for and the services of a dietician are available.
  • Residents are encouraged to personalise their rooms and there are comfortable lounges to provide a relaxing atmosphere for watching television or socialising.
  • We also provide a room for families providing overnight support for residents.
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No One Dies Alone

No One Dies Alone is a volunteer programme which provides the reassuring presence of a volunteer companion for a resident who may otherwise be alone, so that they have the gift of human presence in their final days.