Mercy Parklands provides palliative, hospital level care (those who have been assessed as needing a higher level of daily assistance in order to enjoy life) and respite care only.  We do not provide rest home level care.

Palliative Care is provided for those nearing the end of their lives. With our strong links to Mercy Hospice specialist medical services and our own Palliative Care trained medical, clinical and chaplaincy and spiritual staff we provide exceptional care. This includes everything from pain and symptom management through to emotional, cultural, and spiritual support, as well as communication and involvement with family members.  Mercy Parklands is a member of The National Advance Care Planning Cooperative.   We also provide No One Die Alone – a dedicated volunteer service providing caring bedside companionship for dying residents who are along at the end of life.

Hospital level care is provided for those residents who have a significant disability and medical concerns. Expert care is delivered by a team of general practitioners, nurses, care assistants and allied health services 24 hours a day and covers all aspects of personal care from medication and pain management to ongoing emotional support. Mercy Parklands has a 13-bed hub which caters for residents living with dementia. We do not have a secure dementia unit.

Respite care/short term care services, are available to those who are unwell (e.g., recovering from an illness or hospital stay) or who simply need extra support. Whether it is for a couple days or a few of weeks, it allows the usual carer to take a break.