Important Mercy Parklands Updates:


Moving In…..

Our aim is to make the process as stress free as possible so that you, or your loved one feels supported and comfortable. 

There is a lot that happens on the first day including visits by the Registered Nurse, Physiotherapist, Occupational Therapist and Mobility Therapist. These initial visits help our staff establish the best care plan.

There will also be some paperwork to be completed on the day unless this has been completed prior to arrival. 


Mercy Parklands provide Hospital Level Aged Residential Care. Eligibility for hospital level care is assessed by the DHB’s Needs Assessment Service Coordination (NASC) team. They make recommendations as to the level of support required. They also consider other factors including safety, mental state and any medical conditions that require ongoing support.


Cost of Care

  • The Daily Care Fee is set by the Ministry of Health (MOH) and WINZ, rather than Mercy Parklands. 
  • The amount you pay depends on your financial circumstances and any additional services outside of the contract.
  • A financial assessment/means test will be undertaken by WINZ and will determine if you are eligible for a subsidy. 
  • If you are moving into care but your partner still lives at home, you can choose between two asset thresholds to suit your personal situation.
  • WINZ revises the asset threshold in July each year. You can find the current asset threshold amounts on the WINZ website.


Residential Care Subsidy

  • Independent information on the Residential Care Subsidy, including eligibility and how to apply is available on the Seniorline website.


Private Paying Residents 

  • Residents with total assets and/or incomes above the threshold will need to pay privately for their care.
  • If you have to fund your own care privately, you will continue to receive your full superannuation payment. 
  • If you do not financially qualify for a Residential Care Subsidy because your assets are above the threshold set by the MOH, you may apply for a Residential Care Loan to assist with the cost of your care.
  • Mercy Parklands is not able to extend credit.

Frequently Asked Questions

We have compiled a list of most commonly asked questions to do with moving in, including costs, inclusions and some information on eligibility. If you have further questions, please contact Helen Delmonte, Operations Manager,

  • Our facility offers single rooms in a range of sizes with either an en suite or shared toilet.
  • Each room is spacious enough to accommodate personal items and furniture (where safe to do so).
  • Some rooms are superior to the government (DHB) service specification, these are an extra cost.
  • Mercy Parklands’ fees are charged one month in advance for the initial payment and monthly thereafter. 
  • A single, private room, with access to a shared bathroom.
  • All furniture, fittings, fixtures, bedding, utensils. 
  • Nutritious meals endorsed by a registered dietician, plus refreshments and snacks at morning/ afternoon tea and supper times. 
  • Cleaning services and supplies
  • Laundry services
  • An accessible and sheltered outdoor recreational area
  • 24-hour registered nurses, clinical management and healthcare assistants to provide personal care
  • Chaplaincy and spiritual care 
  • Specialised assessment and rehabilitation
  • Physiotherapy, occupational therapy, and podiatry – unless prescribed by a medical practitioner or nurse practitioner as part of a treatment programme 
  • Customised equipment, personal care equipment and personal mobility equipment.
  • Equipment, aids, medical supplies or services that relate to conditions covered by DHB funding
  • Services eg: dentists, opticians, audiologists, laboratories, radiologists, chaplains, dry cleaners, hairdressers, and solicitors
  • Clothing and personal toiletries, other than ordinary household supplies  
  • Charges for rented phone lines and phone calls 
  • Insurance premiums for personal belongings
  • Interpreter services if English is a second language
  • Clothing Labels cost $86.25 (for the first fifty items, thereafter $1.72 per item)
  • Service Charge is $5.00 per day
  • A possible Premium room cost per day

The following links provide some additional information: